|
MicroWare
Computing On-site
Service Rates
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| Regular
Hourly Rate (Mon-Fri 8:00 a.m.-5:00 p.m.) |
Regular |
Bronze |
Silver |
Gold |
| Service
Engineer |
$95.00 |
$80.75 |
$75.05 |
$66.50 |
| Certified
Engineer |
$120.00 |
$102.00 |
$94.80 |
$84.00 |
| Specialized
Services Engineer |
$150.00 |
$127.50 |
$118.50 |
$105.00 |
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| Extended
Hourly Rates (Mon-Fri 5:00-9:00 p.m., Sat 9:00 a.m.-5:00 p.m.) |
. |
. |
| Service
Engineer |
$142.50 |
$121.13 |
$112.58 |
$99.75 |
| Certified
Engineer |
$180.00 |
$153.00 |
$142.20 |
$126.00 |
| Specialized
Services Engineer |
$225.00 |
$191.25 |
$177.75 |
$157.50 |
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| After
Hours Hourly Rate (Mon-Fri 9:00 p.m.-8:00 a.m., Sat 5:00 p.m.-Mon
8:00 a.m.) |
. |
| Service
Engineer |
$190.00 |
$161.50 |
$150.10 |
$133.00 |
| Certified
Engineer |
$240.00 |
$204.00 |
$189.60 |
$168.00 |
| Specialized
Services Engineer |
$300.00 |
$255.00 |
$237.00 |
$210.00 |
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| Emergency
After-Hours |
$300.00 |
$255.00 |
$237.00 |
$210.00 |
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| Per Incident
Price |
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| 72 Hour
Response |
Standard |
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| 24 Hour
Response |
$60.00 |
Standard |
Standard |
|
| 4 Hour
Response (on "Mission Critical" situations) |
$125.00 |
$106.25 |
$98.75 |
Standard |
| Travel
in Local Area |
N/C |
N/C |
N/C |
N/C |
| Travel
in Zone A |
$40.00 |
$34.00 |
$31.60 |
$28.00 |
| Travel
in Zone B |
$75.00 |
$63.75 |
$59.25 |
$52.50 |
|
Travel fee waived when Service Call exceeds 3 hours |
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| Minimum
Commitment Level |
|
$1,500.00 |
$5,000.00 |
$10,000.00 |
| Discount
% |
|
15 |
21 |
30 |
