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MicroWare Computing On-site Service Rates
Regular Hourly Rate (Mon-Fri 8:00 a.m.-5:00 p.m.) Regular Bronze Silver Gold
Service Engineer $95.00 $80.75 $75.05 $66.50
Certified Engineer $120.00 $102.00 $94.80 $84.00
Specialized Services Engineer $150.00 $127.50 $118.50 $105.00
Extended Hourly Rates (Mon-Fri 5:00-9:00 p.m., Sat 9:00 a.m.-5:00 p.m.) . .
Service Engineer $142.50 $121.13 $112.58 $99.75
Certified Engineer $180.00 $153.00 $142.20 $126.00
Specialized Services Engineer $225.00 $191.25 $177.75 $157.50
After Hours Hourly Rate (Mon-Fri 9:00 p.m.-8:00 a.m., Sat 5:00 p.m.-Mon 8:00 a.m.) .
Service Engineer $190.00 $161.50 $150.10 $133.00
Certified Engineer $240.00 $204.00 $189.60 $168.00
Specialized Services Engineer $300.00 $255.00 $237.00 $210.00
Emergency After-Hours $300.00 $255.00 $237.00 $210.00
Per Incident Price
72 Hour Response Standard      
24 Hour Response $60.00 Standard Standard  
4 Hour Response (on "Mission Critical" situations) $125.00 $106.25 $98.75 Standard
Travel in Local Area N/C N/C N/C N/C
Travel in Zone A $40.00 $34.00 $31.60 $28.00
Travel in Zone B $75.00 $63.75 $59.25 $52.50
  Travel fee waived when Service Call exceeds 3 hours      
Minimum Commitment Level   $1,500.00 $5,000.00 $10,000.00
Discount %   15 21 30

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